Knowledge BaseSolutionsResolve ZCenter user login lockout

Resolve ZCenter user login lockout

SolutionsZVF · ZCenterVersions5.1.0Article IDKB-200003Updated2026-08-14

Environment

  • Product line: ZVF
  • Component: ZCenter
  • Version: 5.1.0
  • Trigger condition: The number of consecutive failed login attempts by a user reaches the maximum configured by the system.

Symptoms

A user is locked out after consecutive failed login attempts and can no longer log in to ZCenter.

Diagnosis

The default login lockout parameters in ZCenter 5.1.0 are as follows:

  • Maximum number of failed attempts: 5.
  • Lockout duration: 30 minutes.

After each failed login attempt, the base:loginFailCount:{userId}

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