Knowledge BaseTroubleshootingZSphere UI NIC status differs from the underlying system status

ZSphere UI NIC status differs from the underlying system status

TroubleshootingZVF · ZSphereVersions4.10.7Article IDKB-200052Updated2026-09-16

Issue/Introduction

This article helps troubleshoot cases where ZSphere UI NIC status differs from underlying system status.

Symptoms

  • UI hardware information shows the NIC status as DOWN.
  • When checked on the underlying host, the NIC link status is UP.

Environment

  • Product: ZVF
  • Version: 4.10.7
  • Component: ZSphere
  • Affected object: host network
  • Scenario: For network and switch issues, confirm the current version, deployment type, storage type, and operation timeline.

Possible causes

  • Host network facts have not been refreshed, or the collection cache is abnormal.

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ZSphere UI NIC status differs from the underlying system status | KB-200052 | ZStack Resource Center