Knowledge BaseTroubleshootingZSphere management service fails to start and database user login fails after change_ip

ZSphere management service fails to start and database user login fails after change_ip

TroubleshootingZVF · ZSphereVersions4.10.26Article IDKB-200056Updated2026-09-16

Issue/Introduction

This article helps troubleshoot management service startup and database user login failures after ZSphere change_ip.

Symptoms

  • The management service cannot start after change_ip changes the management node IP address.
  • The error indicates that the zstack user cannot log in to the database, and login still fails after the password is updated manually.

Environment

  • Product: ZVF
  • Version: 4.10.26
  • Component: ZSphere
  • Affected object: management node
  • Scenario: For management plane and upgrade issues, confirm the current version, deployment type, storage type, and operation timeline.

Possible causes

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ZSphere management service fails to start and database user login fails after change_ip | KB-200056 | ZStack Resource Center