Windows VM gateway missing after a ZSphere upgrade

Issue

Use this article to troubleshoot a missing gateway on Windows VMs after a ZSphere upgrade.

Symptoms

• After the upgrade, a Windows VM loses its gateway, and the network is unreachable or incompletely configured.
• The VM alert records contain information related to vmtools changing the IP address.

Environment

• Product: ZVF
• Versions: 4.10.12, 4.10.19
• Component: ZSphere
• Affected object: VMTools/network
• Scenario: Management plane and upgrade issues. Confirm the current version, deployment topology, storage type, and operation timeline.

Possible causes