VMTools installation fails on a ZSphere VM

Issue

Use this article to troubleshoot VMTools installation failures on ZSphere VMs.

Symptoms

• VMTools installation in the VM reports that installation cannot be completed.
• Installing VMTools fails after selecting the installation action for a newly created VM.

Environment

• Product: ZVF
• Version: 4.3.1
• Component: ZSphere
• Affected object: VMTools
• Scenario: VM runtime issues. Confirm the current version, deployment topology, storage type, and operation timeline.

Possible causes