Black screen in the console of a ZSphere Windows VM

Issue

Use this article to troubleshoot black screens in the console of ZSphere Windows VMs.

Symptoms

• Opening the VM console displays a black screen.
• The issue can persist after enabling Hyper-V or changing the boot mode.
• Confirm whether the console port on the management node is reachable.

Environment

• Product: ZVF
• Verified version: 4.10.x
• Component: ZSphere
• Affected object: console
• Scenario: VM runtime issues. Confirm the current version, deployment topology, storage type, and operation timeline.

Possible causes