Knowledge BaseTroubleshootingTroubleshoot ZStack Cloud UI monitoring, alert, permission, and display issues

Troubleshoot ZStack Cloud UI monitoring, alert, permission, and display issues

TroubleshootingZCF · CloudVersions4.x-4.8.38Article IDKB-100145Updated2026-08-19

Issue/Introduction

This article applies when a UI details page loads slowly, a resource list and details page display inconsistent data, monitoring data is inaccurate, alert acknowledgment status is abnormal, an audit page is blank, a permission button is not visible, or role permissions are abnormal. Distinguish the frontend display, backend API, monitoring metric definition, permission model, browser cache, and actual workload status.

Symptoms

  • A VM instance details page loads slowly or displays no sign-in interface.
  • TOP metrics on the home page differ from monitoring metrics on the details page.
  • The number of alarm messages, acknowledgment status, event details, or email template content does not meet expectations.
  • The audit page is blank for the admin user, and the browser developer tools display abnormal frontend data.

Sign in to view the rest of this article, plus more troubleshooting and solution know-how.

Troubleshoot ZStack Cloud UI monitoring, alert, permission, and display issues | KB-100145 | ZStack Resource Center