Knowledge Base›Troubleshooting›Installing GuestTools on Windows displays “There is a problem with this Windows Installerpackage. A program run as partof the setup did not finish as expected Contact your supportpersonnel or package vendor”
Installing GuestTools on Windows displays “There is a problem with this Windows Installerpackage. A program run as partof the setup did not finish as expected Contact your supportpersonnel or package vendor”
Issue/Introduction
This article describes how to troubleshoot There is a problem with this Windows Installerpackage. A program run as partof the setup did not finish as expected Contact your supportpersonnel or package vendor during GuestTools installation on Windows. It applies to the initial diagnosis and resolution of similar issues in ZStack Cloud.
Environment
- Product: ZCF
- Component: Cloud
- Version: 3.x-5.5.30
Possible causes
Remnants of an earlier GuestTools installation remain on the VM instance. The installation package remnants must be completely removed before reinstalling GuestTools.
Resolution
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