Windows VM console white screen and RDP login failure in ZStack Cloud

Issue

Use this article to troubleshoot a stalled Windows VM, a console white screen, or unavailable RDP.

Environment

• Product: ZCF
• Component: Cloud
• Affected object: Windows VM/console
• Versions: 4.x, 5.x
• Scenario: Windows stall, console white screen, or unavailable RDP

Symptoms

• A Windows VM stalls, its console displays a white screen, or remote desktop login fails, and it might recover after restart.