Knowledge BaseTroubleshootingWindows VM instance cannot obtain an IP address

Windows VM instance cannot obtain an IP address

TroubleshootingZCF · CloudVersions3.x-5.5.30Article IDKB-100211Updated2026-08-19

Issue/Introduction

This article describes how to troubleshoot a Windows VM instance that cannot obtain an IP address. It applies to the initial diagnosis and resolution of similar issues in ZStack Cloud.

Environment

  • Product: ZCF
  • Component: Cloud
  • Version: 3.x-5.5.30

Symptoms

Run the following commands in a Windows command-line window to request an address again:

C:\Users\1>  ipconfig /release
C:\Users\1>  ipconfig /renew

The VM instance displays

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Windows VM instance cannot obtain an IP address | KB-100211 | ZStack Resource Center