FAQ

API Key returns 401 authentication_failed

Possible causes:

• The API Key is incorrect.
• The API Key is suspended or deleted.
• The request does not use Authorization: Bearer {API_KEY}.

Check the token status in Token Management and retry with the cURL example.

Model call returns 403 model_access_denied

Possible causes:

• The token is not authorized for the model.
• The user or organization has no access to the model.

Check token model scope and organization model access rules.

Model call returns 503 no_available_channel

Possible causes:

• The channel is disabled.
• The channel has not synchronized models.
• The target model is not enabled.
• The Route Policy points to an unavailable channel.

Enable the channel, synchronize models, enable the target model, and check the Route Policy.

Model call returns 429

Possible causes:

• Token quota is exhausted.
• User or organization budget is exhausted.
• Rate limit is triggered.

Check Usage Log and Quota Management, then adjust budget or limits if needed.

Streaming requests are slow or interrupted

Possible causes:

• The upstream model service is slow.
• The ingress proxy buffers SSE responses.
• File descriptor limits or database pool capacity is insufficient.

Check /metrics, ingress buffering settings, process open-file limits, and desensitized upstream failure diagnostic files.