Issue/Introduction
This article describes how to troubleshoot a load balancer VIP that is unreachable through ICMP. It applies to the initial diagnosis and resolution of similar issues in ZStack Cloud.
Environment
- Product: ZCF
- Component: Cloud
- Version: 3.x-5.5.30
Symptoms
The load balancer VIP does not respond to Ping.
Possible causes
The default security rules of the VPC vRouter reject Ping.
Resolution
- In Global Settings, change Default Packet Filtering Behavior of Router to accept.
Note:
Changing this global configuration might affect router packet filtering behavior. Before making the change, confirm the impact scope and record the original value for rollback if necessary.
Reconnect the vRouter for the change to take effect.