Issue/Introduction

This article covers an issue in ZStone 4.2.8 and 4.3.6 where clicking the request code download button on the ZStone page does not trigger any response.

Symptoms

• Clicking the Download Request Code button on the ZStone page does not trigger any response.

Environment

• Product line: ZCF
• Component: ZStone
• Version: 4.2.8, 4.3.6

Possible causes

The issue may have either of the following causes:

1. In a 4.3.6 environment, the ZStack Cloud license has expired, no app ID record exists in the database, and an app id empty message is printed during installation.
2. In a 4.2.8 environment, the ZStone master IP differs from the management node IP, and the apiserver log contains an error message.

Resolution

1. Check the service and account information

• Check: Confirm that the ZStone service is running correctly.
• Check: Confirm that the ZStone account password is the same as the password in ZStack Cloud.

2. Query the app ID record

• Command:

  select * from LicenseAppIdVO;

• Check: Confirm whether an app ID record exists in the database.
• If abnormal: If no record exists, clean up and reinstall ZStone, and check whether an app id empty message is printed at the end of the installation.

3. Check the ZStack Cloud license

• Check: If app id empty is printed at the end of the installation, confirm whether the ZStack Cloud license has expired.
• If abnormal: Reactivate the ZStack Cloud license. After the license is restored, reinstall ZStone and confirm that the app ID is written to the database successfully.

4. Check the master IP

• Check: Inspect the apiserver error message and confirm whether the ZStone master IP is the same as the management node IP.
• If abnormal: Update the ZStone configuration so that the master IP matches the management node IP. Restart the affected services and verify that the request code download works correctly.